Contacting your pension administrator, Railpen
If you can’t find the answers you need on this website, or you want to speak to Railpen, the administrator of the Scheme, about your pension, please choose from the details below.
You may need to include some security information so we can confirm your identity.
We've provided more information about that below.
Emailing Railpen
We will reply to you within 10 working days of receiving your email. It may take longer if you don't include the security information requested below.
Email: enquiries@railpen.com
Calling Railpen
The Helpline is open 8am to 5pm, Monday to Friday. It is closed on bank holidays.
When calling, please quote your Pension Reference Number and remember to have some additional security information to hand as detailed below.
Telephone calls may be recorded.
Telephone: 02476 472 582
Writing to Railpen
You can write and send correspondence to:
2 Rye Hill Office ParkBirmingham Road
Coventry
CV5 9AB.
Please remember to include the security information listed below.
Security information to include when you email, call or write
For your security, we need to confirm your identity before we can respond to any queries.
To help us do this quickly, please include the following in your email or letter and have them to hand when you call:
- National Insurance Number or Pension Reference Number
- Full name
- Full address, including postcode
You should also include at least 1 of the following:
- Date of birth
- Pension Reference Number, or National Insurance Number if you've already included your Pension Reference Number
- Email address used to register for your myESPS account
- Telephone number
You can find your Pension Reference Number on the 'My Personal Details' page, under 'My Details' in your myESPS account or in the top right hand corner of any correspondence from Railpen about your Magnox pension.
Contacting the Trustee of the Scheme
Emailing the Trustees
Email: group.pensions@nrservices.uk
Writing to the Trustees
You can write and send correspondence to:
Scheme Secretaryc/o NRS Ltd
Oldbury Technical Centre
BS35 1RQ
Providing website feedback
If you’d like to share any feedback about this website you can do so by sending an email to the address below.
Enquiries regarding Additional Voluntary Contributions (AVCs)
If you pay or have paid into an AVC arrangement through the Scheme, you can check your account online.
Aegon: https://lwp.aegon.co.uk/targetplanUI/login
Prudential: https://login.pru.co.uk/Login/dialog/customer/Login/EnterUsername
