CONTACT : Tel: 02476 472 582
Coronavirus update

The coronavirus has, of course, been a topic of great concern worldwide of late.

Please be assured that Railpen, the Group’s administrator, has a robust Business Continuity Plan (BCP) in place which closely tracks all Government and authoritative advice as well as monitoring its own situation.  

A key priority is the continuity of service they provide the Scheme and its members. Please be assured that the payment of pensions is the main priority. Railpen has plans in place to ensure they will still be able to pay and process members pensions as usual as the coronavirus situation continues to change.

The helplines will temporarily be available from 9am to 3pm (rather than the usual 8.30am to 5pm) to help our teams prioritise key processes.

We appreciate your understanding as the situation develops.